Return
& Replace Policy
Welcome to Dottaro Store ("we," "our," or "us"). We strive to provide you with high-quality products and a seamless shopping experience. This Return and Replace Policy outlines our procedures in the event that you receive a faulty product.
1. Faulty Product Reporting:
a. Timeframe:You must inform us of any faulty product within 72 hours after receiving the item.
b. Notification Process:Contact our Customer Support team via support@dottarostore.com or through our designated customer support channels, providing your order number, a clear description of the issue, and supporting images if possible.
2. Return and Replace Process:
a. Authorization:Upon approval, we will provide you with a Return Authorization Number (RAN) and instructions for returning the faulty product.
b. Shipping the Product:Ship the product back to us following the provided instructions. Ensure the product is securely packaged to prevent damage during transit.
c. Product Inspection:Upon receipt of the returned product, we will conduct a thorough inspection to confirm the reported fault.
d. Replace Process:If the fault is confirmed, we will promptly dispatch a replacement product to the same shipping address. If the same product is unavailable, we may offer a suitable alternative.
3. Eligibility Criteria for Return and Replace:
a. Fault Verification:We will assess the reported issue to verify the products fault. Please note that general wear and tear or damage caused by improper use are not considered faults.
b. Product Condition:The product must be in its original condition, including packaging, labels, and any accompanying documentation.
4. Exceptions to Return and Replace:
a. Damage Products replace policy:If any product is found incorrect/damaged/decayed, you are advised to communicate through Customer Care: or Hotline: with the relevant details about the order within 36 hours **about 1 and a half days** of receiving products so that product can be replaced.
b. Bicyle and Electronics Product replacement:In the case of Bicycle & Electronic Items, you are advised to let us know through hotline or customer care within 7 days for replacement or exchange.No replacement will be available if the products are damaged or broken by the customer after delivery or, the replacement is claimed after 36 hours **about 1 and a half days** of dispatchment, or if the customer does not confirm relevant details of the order.All the services are non-refundable but are replaceable with stated conditions.
C.Refund Policy:We will refund the amount within 10 working days if technical issue occure in our working process.
For any concerns or questions regarding our Return and Replace Policy, please contact our Customer Support team atsupport@dottarostore.com.